- medaffairs@deqaseharesearch.ae
- +971 58 665 3631
SITE MANAGEMENT ORGANIZATION (SMO)
The SMO of the Gulf — We Run the Sites, Not Just Support the Study
Deqa Wa Seha runs and manages clinical trial sites end to end — recruiting patients, staffing site teams, and delivering site-level performance across directly-managed and partner sites. One accountable partner, from first patient in to last patient out.
One Partner, Two Ways to Engage
Because we are both a full-service SMO and a full-service CRO, you choose the level of support you need — and you can move between the two as your program grows.
Full-Service CRO
Hand us the whole study. We manage the trial end to end — strategy, delivery, sites, and data — under one contract and one accountable team.
Standalone SMO
Already have a CRO or run trials in-house? We serve as your local site-execution engine — activating, staffing, recruiting, and running the sites on the ground.
Your Regional Site Partner
For international sponsors and CROs without a Gulf presence, we are the on-the-ground team that makes trials happen in the region — a true partner, not just a vendor.
Proof Band
27 Years
of clinical research expertise
98%
Study success rate
40–70%
Faster recruitment timelines
4 Regions
Asia-Pacific (APAC).
80+ Clients
60+ sponsors · 200+ studies delivered
25+ Sites
Directly-managed & partner sites
95%
Site activation on schedule
90%
Patient retention
What a Full-Service SMO Does
A Site Management Organization (SMO) manages the clinical trial sites themselves — the people, processes, patients, and day-to-day conduct at the point where the trial actually happens. Where a CRO oversees the study at the program level, an SMO delivers performance at the site level: recruiting and retaining patients, staffing and training site teams, and keeping every visit on protocol and on schedule. Deqa Wa Seha brings both together. As a full-service SMO and CRO under one roof, we remove the hand-offs, gaps, and finger-pointing that slow trials down when site management and study oversight sit with different vendors.
Recruitment & Retention — The Cornerstone of Site Management
Enrollment is what sponsors actually buy. Everything else exists to protect it. Recruitment and retention sit at the heart of our SMO — the outcome every other service is built to deliver.
Data-Driven Recruitment Planning
Site-specific recruitment plans built on patient-flow mapping, projection modeling, and continuous performance monitoring.
Community Outreach & Engagement
On-the-ground engagement, education, and local partnerships that build trial awareness and trust in the communities we serve.
Multi-Channel Campaigns
Coordinated digital, social, messaging, and voice campaigns tuned to each study population and geography.
Patient Databases & Pre-Screening
Pre-identified, pre-screened patient pools that shorten the path from protocol to first patient in.
Referral Management & Warm Hand-Offs
Tracked referrals routed directly into site scheduling — fewer drop-offs between interest and enrollment.
Screen-Failure Reduction
Structured pre-qualification that sends only ready, eligible patients to sites, protecting timelines and cost.
Dedicated Patient Concierge
Ongoing contact with participants and caregivers to support adherence and resolve barriers before they become drop-outs.
Travel, Reimbursement & Stipend Support
Timely, transparent handling of participant travel, reimbursements, and stipends to lower the burden of taking part.
Multilingual & Culturally-Tailored Support
Arabic-first, multilingual patient support and faith- and culture-sensitive engagement that reflects the region’s population.
Retention Risk Analysis
Early identification of at-risk participants and proactive resolution to keep them enrolled through to completion.
Service Catalog
The Full SMO Service Catalog
One partner, one contract, one accountable team — covering the entire site lifecycle.
Feasibility & Site Identification
- Protocol feasibility assessment and rapid topline feedback
- Multi-site feasibility reporting informed by historical performance
- Data-driven site scoring and site selection matched to your protocol
- Single point of contact across a multi-site program
- Access to key opinion leaders and specialty investigators
Site Activation & Study Start-Up
- Centralized, rapid start-up to compress first-patient-in timelines
- Ethics and committee submission coordination and tracking
- Contract and budget negotiation — single master contract across sites
- Essential-document and site-file compilation for activation readiness
- Consent finalization and Arabic localization
- Standardized operating procedures applied consistently across sites
Investigator & Site Staffing
- Principal and sub-investigator sourcing and vetting
- Clinical research coordinator recruitment, training, and placement
- Research nurses and specialist clinical staff, on-site or traveling
- Adaptive, scalable resourcing to match study workload
- Dedicated study managers as your ongoing site liaison
- Credentialing and GCP qualification support
Study Coordination & Site Operations
- End-to-end oversight of daily site conduct and patient flow
- Visit and schedule management across study arms and versions
- Equipment management, maintenance, and calibration
- Centralized back-office and administrative support
- Site revenue-cycle and receivables support
Site-Level Regulatory & Ethics Support
- Initial and amendment submission preparation and liaison
- Protocol-deviation tracking and reporting
- Adverse-event and serious-adverse-event reporting at the site
- Inspection-ready document management and archiving
Data, Source Documentation & eSource
- Site-level data entry to protocol and monitoring timelines
- Fast query resolution within defined turnaround targets
- Continuous source-data review ahead of monitoring visits
- eSource and electronic regulatory document platforms
- Standardized data processes across the network
Pharmacy & Investigational Product
- Clinical trial supplies sourcing and management
- Pharmacy set-up and site staff training
- Drug storage, accountability, dispensing, and reconciliation
- Study-kit supply and expiry tracking
Labs, Biospecimen & Logistics
- Sample collection and on-site processing
- Bio-banking and monitored bio-sample storage
- Cold-chain and continuous temperature monitoring
- Biospecimen logistics, shipment, and permit handling — leveraging the region's logistics hub
- Laboratory data management
Diagnostic & Imaging Support
- Access to hospital-based imaging and diagnostic infrastructure
- Advanced screening tests to identify trial-eligible patients
- Device- and diagnostic-specific study support
Quality, SOPs, GCP & Inspection Readiness
- Documented quality management systems across the network
- Uniform SOP enforcement for consistent execution
- Audit and inspection readiness and support
- Risk-based monitoring and quality oversight
- Good Clinical Practice (GCP) / International Council for Harmonisation (ICH).
Technology Platforms
- Study-management portals and trial management systems
- Electronic regulatory and source platforms
- Patient-facing apps and engagement portals
- Predictive recruitment analytics and performance dashboards
Vendor & Central-Lab Coordination
- Third-party vendor management on behalf of sites and sponsors
- Central-lab coordination and consolidated reporting
- Randomization and interactive-response system coordination
- Import/export and customs permit handling for biospecimens
Community, KOL & Investigator Relations
- Long-term key-opinion-leader and investigator network cultivation
- Hospital and health-system partnerships as embedded site infrastructure
- Community-organization partnerships to build trust and reach
- Preferred-site network and loyalty programs
Cross-Cutting Clinical Services (CRO Layer)
- Medical monitoring and independent medical oversight
- Medical writing and biostatistics support
- Program-level pharmacovigilance and drug safety
- Local representation and investigator-initiated-trial support
- Multi-country coordination and post-market / Phase IV support
Decentralized & Hybrid
Decentralized & Hybrid Trials (DCT)
Modern site management extends beyond the four walls of a clinic. Our DCT and hybrid capabilities bring the trial closer to the patient—critical for dispersed populations across the Gulf and Africa.
Mobile & On-Demand Sites
Fully equipped mobile research units deployable to communities that lack local trial infrastructure.
Home Nursing & In-Home Visits
Study visits, sample collection, and assessments conducted in the participant's home.
Telemedicine & Virtual Visits
Remote investigator visits that reduce site-visit burden while keeping patients engaged.
eConsent
Electronic informed-consent workflows for remote or streamlined consent.
eCOA / ePRO
Digital outcome assessments and patient-reported outcomes captured remotely.
Remote Screening
Distant screening and pre-qualification without an in-person visit.
Wearables & Remote Monitoring
Device-based continuous monitoring integrated into hybrid protocols.
Hub-and-Spoke Models
A central site supporting smaller spoke locations to extend reach with central oversight.
Direct-to-Patient Delivery
Investigational product shipped directly to the participant where protocols allow.
Comparison
Why a Full-Service SMO Beats Fragmented Sites
Dimension
Fragmented, multi-vendor sites
Deqa Wa Seha full-service SMO
Accountability
Split across sites, vendors, and the CRO — gaps and hand-offs
One accountable partner for site performance and study delivery
Activation speed
Each site starts up on its own timeline
Coordinated activation across managed and partner sites
Enrollment
Inconsistent recruitment site to site
Centralized, patient-centric recruitment across the network
Retention
Variable, site-dependent
Standardized engagement and retention programs
Quality & consistency
Different processes at every site
Consistent training, standards, and oversight network-wide
Sponsor experience
Multiple contracts and points of contact
One contract, one team, one line of sight
Dimension
Fragmented, multi-vendor sites
Accountability
Split across sites, vendors, and the CRO — gaps and hand-offs
Activation speed
Each site starts up on its own timeline
Enrollment
Inconsistent recruitment site to site
Retention
Variable, site-dependent
Quality & consistency
Different processes at every site
Sponsor experience
Multiple contracts and points of contact
Dimension
Deqa Wa Seha full-service SMO
Accountability
One accountable partner for site performance and study delivery
Activation speed
Coordinated activation across managed and partner sites
Enrollment
Centralized, patient-centric recruitment across the network
Retention
Standardized engagement and retention programs
Quality & consistency
Consistent training, standards, and oversight network-wide
Sponsor experience
One contract, one team, one line of sight
Therapeutic Focus
Broad multi-specialty coverage, with named regional specialties where the Gulf offers sponsors a distinct advantage.
Rare & Genetic Disease Site Readiness
Purpose-built site readiness for rare and inherited conditions — an area where the region's population offers uniquely valuable patient pools.
Metabolic & Diabetes
Deep local disease burden and experience in diabetes, obesity, and metabolic programs.
Cardiovascular
Established cardiovascular site capability across the network.
Oncology & Hematology
Access to specialist oncology sites and investigators.
Vaccines & Infectious Disease
Rapid-enrollment capability for vaccine and infectious-disease studies.
Broad Multi-Specialty
Coverage spanning primary care to complex specialty indications.
GlobalCore Academy
A Training Pipeline That Feeds Our Own Network
Through GLOBALCORE Clinical Research Academy, our regional training arm, we develop and certify clinical research coordinators and associates — then place trained staff directly into our own managed sites. Few site-management partners can point to an active, branded pipeline that continuously supplies qualified people to the sites they run. It means consistent quality today and a growing capability base for tomorrow.
Why Sponsors Choose Deqa Wa Seha
The Gulf's Dedicated SMO
The region's first partner to lead with site management as its core discipline — a specialist, not a generalist.
One Partner, SMO + CRO
Full-service site management and clinical research delivery under one roof — no hand-offs.
Arabic-First, Culture-Sensitive
Bilingual coordinators, Arabic consent workflows, and prayer-time- and Ramadan-aware, gender-concordant scheduling.
Your Regional Site Partner
The on-the-ground team for international sponsors and CROs who need a trusted local presence.
Multi-Region Reach
Directly-managed and partner sites across the Middle East, APAC, North America, and Africa — access populations others cannot reach.
Trained-Staff Pipeline
A GLOBALCORE training pipeline that continuously feeds qualified staff into our own sites.
Multinational, Treatment-Naïve Populations
Access to a population of 200+ nationalities and large treatment-naïve patient pools valuable for global trials.
Speed With Accountability
Faster activation and enrollment, backed by one team that owns the outcome.
How We Work
01
Feasibility & Site Selection
We assess feasibility and select the right directly-managed and partner sites for your protocol and patient population.
02
Activation & Start-Up
We activate and stand up sites quickly, with trained teams ready to enroll.
03
Recruitment & Retention
We drive enrollment with patient-centric strategies and keep participants engaged through completion.
04
Site-Level Conduct & Oversight
We manage day-to-day conduct, quality, and data at every site.
05
Closeout & Delivery
We close out cleanly and deliver high-quality data — one accountable partner, start to finish.
FAQ
Frequently Asked Questions
An SMO manages the trial sites — patients, staff, and day-to-day conduct at the site level. A CRO oversees the study at the program level. Deqa Wa Seha is both. Use us as your standalone SMO when you have a CRO or run trials in-house and need the sites run on the ground; use us as your full-service CRO when you want one partner to deliver the whole study.
Both. We operate a managed network that combines directly-managed sites with trusted partner sites, giving sponsors owned-site control plus broad geographic reach.
Yes. Many international sponsors and CROs engage us as their regional site-execution partner — we run the sites on the ground while they retain program oversight.
We manage sites across the Middle East, APAC, North America, and Africa, with a dedicated focus on the Gulf.
Yes. Because we provide both SMO and CRO services, we can deliver the entire study end to end under one partner and one contract.
Request an SMO feasibility assessment and our team will map the right sites and approach for your study.
Let's Talk
Ready to Activate Faster and Enroll Better?
Partner with the Gulf’s dedicated full-service SMO — and CRO — that owns site performance end to end. Request a feasibility assessment and see how Deqa Wa Seha can accelerate your next trial.
Feel Free To Contact Us!
SMO · CRO · GlobalCore
Three Ways We Partner With You
Deqa Wa Seha brings site management, clinical research, and workforce training together under one organization — so sponsors can run the sites, run the study, and build the team through a single partner.
